Reader Opinion: What happened to customer service in this country?
Anton Oosthuizen submitted this letter about the level of customer service – or, as we are sure he’d say, lack thereof – in the motorcycle industry in South Africa. Do you agree or disagree? Leave a comment in the comment sections at the bottom of this page. If you wish to send your own thoughts to us, send an email to email@example.com. Herewith the Anton’s letter:
I don’t live in SA anymore but visit quite often and every time I do I am amazed at the poor level of service that consumers have to put up with. While that is a general statement I recently found the bottom of the service pool for the biking industry when I tried to acquire some riding gear. A brief summary of my experience: